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One booking, start to finish.

What happens to a booking in Pronto Training, from the customer's basket to the renewal email before their qualification expires, with the product on screen at every stage.

Booking workflow

  1. Customers book on your site.

    A branded booking site on your own domain. Real dates, real availability, extras in the basket, paid the way your customers already pay.

    • Online card payments, or on account with a credit limit
    • Quotes with a link; accepted quotes become bookings
    • A widget for the website you already have

    Integrations and planned connections

    • Stripe
    • Google Analytics
    • Google Tag Manager
    • Google Ads
    • SalesforcePlanned
    • HubSpotPlanned
    • Facebook PixelPlanned
    • OpenAI
    book.northgatetraining.co.uk/basket
    NNorthgate Training2 places
    1 · Your basket2 · Your details3 · Payment

    Your basket

    Classroom & practicalWorking at Height14 September 2026 · 09:00–16:00Manchester Centre · Room 1
    £240.00per delegate, ex VAT
    2
    Add-ons & extras

    Choose what your delegates need.

  2. Spot the clash before the course.

    Instructors, rooms and kit on one week. Clash checks flag conflicts before a course saves, with blocking rules and recorded overrides where permitted.

    • Provisional dates you hold, confirm or release
    • Joining instructions and invites go out on their own
    • Instructor calendar sync and connected venue details

    Integrations and planned connections

    • Google Calendar
    • Outlook
    • Google Maps
    Your training week
    Courses, instructors, rooms and equipment
    CalendarScheduled courses
    Today14 – 18 Sep 2026Week
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    08:00
    09:00
    10:00
    11:00
    12:00
    13:00
    14:00
    15:00
    16:00
    17:00
    Working at Height
    Room 1
    Alex Morgan
    10/12
    Staff Induction
    Room 2
    Jamie Lee
    8/8
    Manual Handling
    Room 2
    Jamie Lee
    6/10
    First Aid at Work
    Room 1
    Morgan Patel
    8/12
    Technical Training
    Workshop
    Sam Hughes
    6/8
    Equipment Inspection
    Workshop
    Alex Morgan
    4/8
    Working at HeightMonday 14 September · 09:00–16:00Confirmed

    Alex MorganAvailable · 09:00–16:00

  3. Add tablets for delivery in the room.

    Optional tablet delivery brings the course into the room. The instructor opens the session; delegates join from a QR code. Pronto Training works independently when you do not need tablet delivery.

    • With the tablet package, courses you design: booklet, theory bank, equipment list, practical criteria
    • No signal, no problem: results queue and sync later
    • Practical marks can only come from the tablet
    NCourseMobile Access Towers16:48
    Session code
    LQFZQQ
    Step: Waiting
    3 delegates joined
    Start Training (3 joined)
    Alice WalkerTablet 1EBDFEReady
    Tom AdeyemiTablet 1EBE02Ready
    Rachel WhitfieldTablet 1EBDF7Ready
    Waiting for the next tablet…
    Instructor. room progress
    Room progress and individual workOptional tablet delivery

  4. Keep the record. Follow up renewals.

    A pass becomes a qualification with an expiry date the moment the tablet syncs. Qualification records, expiry dates and renewal reminders stay together. Submission to an awarding body depends on the scheme integration.

    • A training matrix per customer
    • Renewal emails at 60, 30 and 7 days
    • Every result says who recorded it, where and when

    Integrations and planned connections

    • Resend
    • Pronto Platform
    • Microsoft TeamsPlanned
    • SlackPlanned
    • MailgunPlanned
    • Google DrivePlanned
    • DropboxPlanned
    • OneDrivePlanned
    • Google WorkspacePlanned
    • Microsoft GraphPlanned
    Delegate record
    Qualifications, course history and follow-up
    AW
    Alice WalkerNorthgate Engineering
    Up to date
    Course completed · 14 Sep 2026Working at HeightManchester Centre · Alex Morgan
    Theory18 / 20Passed
    Practical6 / 6Passed
    HandoverRecordedComplete
    Training record updatedResult, instructor and completion date kept together.
    Qualification
    Working at Height
    Renewal due
    14 September 2027

  5. From the booking to your accounts.

    The invoice comes off the booking, not a spreadsheet. Card payments reconcile themselves; account customers get terms.

    • Credit notes, discounts, company credit limits
    • Accounting connections for invoices, payments and credit notes
    • Aged debt and revenue in the built-in reports

    Integrations and planned connections

    • Xero
    • SagePlanned
    • QuickBooksPlanned
    • Zoho BooksPlanned
    Invoice INV-2041
    Raised from booking BK-1184
    Northgate TrainingInvoiceINV-2041 · issued 14 Sep 2026
    Sent
    Bill toNorthgate EngineeringWorking at Height · 2 delegates
    Payment due28 September 2026Booking BK-1184
    DescriptionQtyAmount
    Working at Height14 September · Manchester Centre2£480.00
    Printed course manual2£30.00
    Subtotal
    £510.00
    VAT (20%)
    £102.00
    Total
    £612.00
    Ready for paymentOutstanding balance £612.00

Manage training
and equipment hire.

For centres that train people and hire out the kit. Manage towers, access equipment and other hireable assets alongside your training operation, with the optional Equipment Hire add-on.

Ask about training and hire

Equipment availability

Hire agreements and course scheduling, connected.

14–20 September
AssetMon 14Tue 15Wed 16Thu 17Fri 18Sat 19Sun 20
AvailableReserved / on hire

Select a reservation to inspect its agreement.

Equipment Hire is enabled and priced separately. Bulk stock hire also needs the Inventory add-on.

Everything else a training centre runs on.

The customer records, communication tools and controls behind your training operation.

Customers and companies

Individuals and companies on one record: bookings, quotes, invoices, credit terms, the people they send, and what each of them holds.

Quotes and open requests

Quotes with a shareable link that convert to bookings when accepted. Open requests and enquiries join the same pipeline.

Workflow rules

Trigger-and-action rules for the routine: joining instructions, reminders, renewal chases, instructor notifications. Describe a rule in plain English and it is drafted for you.

Email from your own domain

Templates for confirmations, joining instructions, renewal reminders and receipts, sent from your own verified domain.

Equipment and inspections

An asset register with serials and locations, recurring checks with an audit trail, and reservations that stop kit being double-booked or sent out overdue.

Calendar sync

Instructor schedules pushed to Google Calendar and Outlook, with busy windows read back so clashes with their other commitments are flagged.

Business reports

Revenue, fill rates, aged debt, instructor utilisation, delegates trained by scheme, and custom reports you save and export as CSV.

Permissions and audit

Roles per member of staff, an audit trail across bookings, payments and data changes, and practical marks that can only come from the tablet.

Your public website

An optional Website add-on: a simple, fast site from a closed section library on your own domain, with the SEO plumbing done, and the booking flow built in.

Import from spreadsheets

Bring in bookings, customers, companies, qualifications, courses, instructors, locations, time slots and your training matrix from CSV files yourself.

Customer accounts

Customers sign in to your booking site to see their bookings, training records and invoices, request cancellations and protect their account with two-step sign-in.

Cancellations and refunds

Cancellation policies you set, customer cancellation requests, refunds and credit notes, all kept against the booking.

Pre-course forms

Collect the details you need from delegates before the course, attached to their booking.

Instructors

Timed work offers, instructor qualifications with expiry alerts, and leave alongside the course schedule.

Card payments in person

Take payment on the day from the mobile app with Tap to Pay or a Bluetooth card reader.

Delegate tablets in 16 languages

With the tablet package, delegates can work through the booklet and theory test in their own language.

Single sign-on and two-step sign-in

Staff sign in with your identity provider or with a second step, and each member of staff sees what their role allows.

API access

A public API with API keys issued to your business, for connecting your own systems.

Ready when your next course is.

Tell us how you run training today: how many courses a month, how many rooms, and whether you train your own staff. We'll show you the same week running in Pronto Training, with the tablet package if you need it. Or start a free trial and look around yourself.

Start 30-day free trial →

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